Customer service & contact
How can we help you?
Questions about products on our websites or Smartwares products you have bought at one of our retailers?
Go to our Solution Center
If you couldn't find the right answer about your products in the 'Solution Center', please feel free to submit a support request in our Solutions Center. Our support team is happy to help you!
Manuals & downloadsDownload manuals & quick-start guides
Warranty & repairsDiscover our repair service, warranty period and warranty conditions
Product returnsOur return and cancel policy
Direct product supportFor direct support
Shipping & deliveryInfo about our delivery methods
Safe paymentOur payment methods
Accessories & spare partsFind accessories for your product
Shop & orderOur shopping policy
Most frequently asked questions
> More frequently questions can be found on our support portal here.
Where can I find answers to questions about the functioning or installation of my product?
For questions about the installation and/or operation of your product, please refer to the frequently asked questions on the product webpage. The easiest way to find your product is to enter the item number or product name in the search field and to then select the product.
How long is the warranty for my product?
All of our products have a minimum manufacturer’s warranty of 2 years. In a number of cases, it is 3 years. Within the product’s warranty period, all repairs which meet the warranty conditions are free of charge. If it is not possible to repair the product, you will receive a new product free of charge. You can find the warranty conditions here.
My product is broken. What can I do now?
During the warranty period, a faulty product must be returned to the shop where you purchased it. In a number of cases, they may refer you to us. If the product meets the warranty conditions and the warranty period has not elapsed, the product will be repaired free of charge. If it is not possible to repair the product, you will receive a new product free of charge.
Where can I find any instructions or downloads of my product?
You can find the instruction manual by entering the product name or item number in the search field on top of the website. You can also find the product by navigating to the product via the product categories below 'Princess products'. An instruction manual is also included in the product’s packaging. Can you not find your product? Please let us know!
I have ordered an accessory or spare part, but I am not happy with it. How can I return it?
We offer a 14-day cooling-off period. If you have ordered the wrong accessory or spare part, or if you are not happy with your product, you can return it to us within 14 days. You log into your account and go to “Request return”. Follow the on-screen instructions and click “Finish”. We will then assess your return request. We will contact you as soon as possible. If you have not heard from us within five working days, you can contact us yourself.